Terms of service

1. These conditions shall govern the sales of the products listed at e-Simmons (https://www.simmons.hk/eshop) by Simmons Bedding & Furniture (HK) Limited (hereinafter“Simmons”) to the buyer. By ordering the products and/or accepting delivery of the product, the buyer agrees to be bound by and accepts these conditions.

2. Prices are correctly reflected at the point of purchase on e-Simmons. Prices are subjected to change and may vary without prior notice.

3. Payment for the products must be made by the buyer in full with valid Credit Card (Visa, Master or American Express)on e-Simmons. Cash or personal cheques will not be accepted.

4. A confirmation email will be sent to your provided email address within 24 hours of the successful online transaction.

5. Buyer/recipient will be contacted by our Customer Service Representative on the next working day to confirm the order. Delivery and pick up will only be arranged after this confirmation call. Hence buyer ought to make sure the contact telephone number entered is correct. Should an item ordered be out of stock, buyer will be notified and delivery will be further advised. Simmons bears no responsibility in case of contact failure as a result ofincorrect contact telephone number provided by the buyer.

6. Simmons shall deliver the products to the address provided by the buyer on the sales order. Buyer has the onus to be present to receive the products.

7. e-Simmons delivery is to local (Hong Kong) residential address only. Outlying islands and Lantau Island (except Tung Chung) are not covered for delivery. Free general delivery charge for purchase from HK$1,000, HK$80 general delivery charge applies for purchase under HK$1,000. Charges will be collected upon delivery. For more details of delivery service, click here.

8. Buyers are encouraged to check the products upon receipt of goods.

9. Pillows, quilts, mattress pad and bed linens are hygiene products, therefore all these categories of products sold are non-exchangeable and non-refundable.

10. Products purchased from e-Simmons are for personal use only and not for re-sale or export purposes, failing which Simmons reserves the right to take necessary actions.

11. Simmons shall not be liable to the buyer or any third party for any direct or indirect loss or damage for any breach of these conditions.

12. In the event of discrepancies between the English and Chinese versions of the Terms and Conditions, the English version shall prevail.